Frequently Asked Questions
We've compiled the answers to the questions we get most often for you. Is your question still not among them? Do not hesitate to contact us. contact.
General
In addition to cupcakes, Momade sells fine pastries, macarons, personalized cakes, chocolates, cookies and melocakes. Discover our offer in the shop now!
Mini cupcakes: diameter of 3 - 3.5cm
Medium cupcakes : diameter of 4.5 - 5 cm
Standard cupcakes : diameter of 6 - 6.5 cm
Giant cupcake : 10 to 12 people (conical cupcake)
Everything is packed in our own Momade packaging. We have different sizes so that the products are firmly packed and can be easily transported. We provide individual packing up to 5 products free of charge, from 5 products onwards we can pack them individually at an additional cost if required. Please contact us via the contact form.
We rent both large and small etagères. For the small etagere we charge a rental fee of €15 and a deposit of €100. The large etagere has a rental fee of €25 and a deposit of €100. The deposit will be returned to you when you return the etagere in the same condition.
We carry low gluten/sugar/lactose poor and vegan cupcakes. All our products may contain traces of nuts, gluten, milk and soy. Explore our vegan/low gluten range here!
No alcohol is used in our products.
Only fish gelatin is used in our patisserie.
In our stores we have gift vouchers of €5, €10 and €20.
We do personalization in 2D (logo, name, photo, text...) and 3D (hand sculpted). All we need is your text or photo in Jpg or Pdf format. For a personalized order take contact with us, so together we can obtain the desired result.
Cupcakes are best stored for 3 to 4 days in a 7°C refrigerator. When consuming the cupcakes, remove them from the refrigerator half an hour in advance.
Macaroons are best stored 7 to 8 days in a 4°C refrigerator.
Patisserie is best stored for 2 to 3 days in a 4°C refrigerator.
All products are manufactured in our own workshop.
During our opening hours, we can be reached by phone at all our stores at +32 3 233 33 23 (and +31 73 851 72 10 for Momade 's-Hertogenbosch):
- Choice Menu 1: Momade Reynders Street,
- Choice Menu 2: Momade City Party Room,
- Choice Menu 3: Momade Wijnegem Shopping Centre,
- Choice Menu 4: Momade Brussels,
- Selection menu 5: Administrative questions.
In addition, you can always send us an email at info@momadecupcakes.be or contact us through the contact form.
At Momade, we do everything we can to transform your gender reveal ideas into a sweet treat. To do this, please contact us via email at 'orders@momadecupcakes.be' or through the contact form on the website.
Curious about our opening hours? Click here To see what time our stores are open today!
We certainly have them! It's best to contact us for this at orders@momadecupcakes.be so we can look at the possibilities together.
Our vouchers are valid in all Momade stores, including overseas.
At Momade cupcakes, we want to make it as easy as possible for you to enjoy our delicious cupcakes. That is why we offer you the possibility to purchase a handy plastic bag with your order for only €0,20. These plastic bags are perfect for carrying your cupcakes safely and hygienically.
Order
- Go to the shop,
- Select your products by preference,
- Open the shopping cart, then select "checkout.
- Enter your name and address information,
- Select your delivery preference in the right column,
- Choose a delivery/pickup date,
- Choose a payment method,
- Order away!
Since everything is baked fresh overnight, we can provide same-day pickup orders only if the requested cupcakes are in stock in our stores. You can reach the stores by phone to reserve the desired products for the same day.
During our opening hours, we can be reached by phone at all our stores at +32 3 233 33 23 (and +31 73 851 72 10 for Momade 's-Hertogenbosch):
- Choice Menu 1: Momade Reynders Street,
- Choice Menu 2: Momade City Party Room,
- Choice Menu 3: Momade Wijnegem Shopping Centre,
- Choice Menu 4: Momade Brussels.
At Momade, we cater to your wedding, birthday, baby shower, corporate party, event, summer BBQ, graduation party, diet, mother-in-law and more! We also make personalized pastries and cakes. For personalized orders, please contact us. through our contact form.
For large quantity orders (cupcakes only), we provide the discounts below:
From 100 pieces : 3%
From 250 pieces : 5%
From 500 pieces : 7%
From 1000 pieces : 10%
We deliver your order ourselves - to your home, office or other desired location - in our specially equipped and refrigerated vans. This way we are sure you can enjoy our quality.
To obtain the correct delivery cost, we recommend that you enter your order on our webshop. Thus, the correct delivery cost is calculated for you based on your zip code. If you require multiple delivery addresses, the delivery cost is calculated based on a flat rate. Contact us for this!
We can package all products as a gift, please remember to include this with your order. If you would like to add a personal message to your order, add a greeting card Add at checkout.
In our stores you can pay with both Bancontact, MasterCard/Visa and cash. Online you can pay with Bancontact, MasterCard/Visa, Apple Pay and iDEAL.
- Online
- Receiving an invoice is certainly possible,
- Indicate this in the order notes box at checkout.
- We will provide you with an invoice via mail afterwards based on your billing information.
- In store
- Receiving an invoice is certainly possible,
- Ask our staff member(s),
- We will provide you with an invoice via mail afterwards based on your billing information.
Personalized orders must be placed at least 9 business days in advance.
All payments are secured through our payment system, Mollie.
Currently, ordering via social media is not yet possible. For orders, you can always visit our webshop or via e-mail to 'orders@momadecupcakes.be‘.
Delivery on Sunday is no problem at all!
Unfortunately, we do not currently offer a gluten-free version of kalamansi.
Currently, we do not accept meal voucher payments.
First of all, we apologize that we did not meet your expectations. Please contact us by mail at 'orders@momadecupcakes.be' or by phone at the number: +32 3 233 33 23.
In for a surprise? When you order an assortment box you are presented with a variety of random flavors.
This is no problem at all. Please contact us by phone at '+32 3 233 33 23' or by mail to 'orders@momadecupcakes.be‘.
Jobs
We are constantly working with job students at Momade. Are you interested in joining us? Then send your resume and cover letter to info@momadecupcakes.be.
Working at Momade? Feel free to forward your application via info@momadecupcakes.be and who knows, you might become our new colleague.